At Pizza Depot, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our mobile app, place an order, or interact with us in any other way.
Please read this policy carefully to understand our practices regarding your personal information. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, delivery address, and billing address.
- Account Information: Username, password, account preferences, and order history when you create an account with us.
- Payment Information: Credit card details, debit card information, and other payment details. Note that payment processing is handled by our secure third-party payment processors, and we do not store complete credit card information on our servers.
- Communication Information: Feedback, survey responses, customer service inquiries, and any other information you provide when you contact us.
- Employment Information: If you apply for a job with Pizza Depot, we collect information related to your application, qualifications, and work history.
1.2 Automatically Collected Information
When you visit our website or use our mobile app, we may automatically collect certain information, including:
- Device Information: Type of device, operating system, browser type and version, and other technical information about your device.
- Usage Information: Pages visited, time spent on pages, links clicked, and other actions taken while using our services.
- Location Information: With your permission, we may collect precise location information to help you find nearby Pizza Depot locations or facilitate delivery services.
- Log Data: IP address, access times, browser type, language, referring website addresses, and other information that helps us analyze website traffic and improve our services.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: Processing orders, delivering food, managing your account, and facilitating payments.
- Communication: Responding to your inquiries, sending order confirmations, delivery updates, and providing customer support.
- Personalization: Customizing your experience, recommending products based on your preferences and order history.
- Marketing: Sending promotional offers, newsletters, and information about new products, special events, or other information we think you may find interesting, if you have opted in to receive such communications.
- Improvement: Analyzing usage patterns, conducting research, and gathering feedback to improve our products, services, and website functionality.
- Security: Detecting, preventing, and addressing technical issues, fraud, or other illegal activities.
- Legal Compliance: Complying with applicable laws, regulations, legal processes, or enforceable governmental requests.
3. How We Share Your Information
We may share your personal information with the following parties:
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, delivery services, data analysis, email delivery, hosting services, and customer service.
- Business Partners: Franchisees and business partners who operate Pizza Depot locations to fulfill orders and provide services to you.
- Affiliated Companies: Our subsidiaries and affiliated companies that help us provide our services.
- Legal Requirements: When required by law, legal process, litigation, or governmental authorities.
- Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, where personal information may be transferred as a business asset.
We do not sell your personal information to third parties for their marketing purposes without your explicit consent.
4. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Objection: You can object to our processing of your personal information in certain circumstances.
- Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
- Marketing Preferences: You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
5. Cookie Policy
5.1 What Are Cookies
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.
5.2 Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.
- Preference Cookies: Allow the website to remember choices you make (such as your language preference or location) to provide enhanced, personalized features.
- Analytical Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure the effectiveness of advertising campaigns.
5.3 Managing Cookies
You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences by adjusting your browser settings. You can block cookies, delete existing cookies, or set your browser to notify you when cookies are being placed on your device.
Please note that blocking or deleting certain cookies may impact your experience on our website and may make parts of our website unusable or inaccessible.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We regularly review our security procedures and consider appropriate new security technology and methods. However, despite our efforts, no security measures are perfect or impenetrable.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Whether there is a legal obligation to which we are subject
- Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)
8. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.
If you believe we might have any information from or about a child under 13, please contact us using the information provided in the "Contact Us" section below.
9. International Data Transfers
We may transfer your personal information to countries other than the one in which you reside. When we transfer personal information across borders, we take appropriate safeguards to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.
If we make material changes to this Privacy Policy, we will notify you by email (if we have your email address) or by posting a notice on our website prior to the change becoming effective.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
We will respond to your request within a reasonable timeframe.
